We are really happy to see some changes to be piloted by the NDIS in the coming months. We have been advocating hard for these! The proposed changes include no more phone planning, planners who have better understanding of the different types of disabilities and recognition that some groups of people might need extra help navigating the NDIS including people with more complex needs. More info here https://www.disabilityloop.org.au/news/pathway-changes.html